Lori A. Brown
Lori A. Brown
Training and Documentation Specialist

UNCA CSN

Lori develops the documents that instruct people in how to use the SAP computer software for materials management.

In the most recent upgrade of the materials management software, she had to review over 600 different transactions to make sure the documents were up to date - and as a result had to develop over 260 new, updated documents. Each of these documents has to be tested to make sure they are clear, concise, and user friendly.

Lori took the initiative to hold workshops on specific functions of the system so that staff members could address any problems or confusion with changes made in the upgrade. She also reorganized - and shortened - the training manuals to make sure materials were consistent with the new procedures
Lori
Pictured: CIO Walter Weir, Vice President for External Affairs Kim Robak, Lori's husband Marhlon, Lori, colleague Jay Killion, and Regent Miller.

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